Frequently Asked Questions

Unfortunately, we cannot change the product once order placed.

Yes, an order invoice can be provided on request. Please contact the customer service team for assistance.

In case the order is not delivered, please contact our customer support or the assigned courier company for assistance.

Orders are generally delivered within the time frame specified in the shipping method chosen by the customer at checkout.

When customs are required to be paid by the customer, delivery will be confirmed after the charges are paid.

Yes, you will get a call/SMS from the courier company prior to delivery. You can schedule the delivery accordingly.

Unfortunately, we do not have an exchange policy. The customer can return a wrong, damaged, defective, or missing part / incomplete product. In case of damaged product, the customer should inform the assigned courier company and Kozzomart within 3 days of the delivery and in case of other conditions the return window is open for 7 days after delivery. Our policy does not address customer concerns after 7 days of delivery. We apologize for the inconvenience caused.

The customer needs to contact our support team to report an issue regarding the damaged, defective, or wrong product. A link will be provided to the customer on the registered email address after the customer support team has been contacted.

Only wrong, damaged, defective product(s) or product(s) with missing parts can be returned.

• The customer must contact us within 7 days of the delivery.
• The product should be in an unused and resalable condition.
• The product should be in its original packaging including the brand.
• The product must be returned by the customer in its entirety with all accompanying accessories or free gifts present therein.

• Products with missing labels or accessories.
• Products that have been tampered with or have missing serial numbers.
• A product that has been used or installed by the customer.
• Any product not in its original form or packaging.
• Products that are not damaged, defective, or different from what was originally ordered.

The customer can return a wrong, damaged, defective, or missing part / incomplete product. In case of missing product, the customer should inform the assigned courier company and Kozzomart within 3 days of the delivery and in case of other conditions the return window is open for 7 days after delivery. Our policy does not address customer concerns after 7 days of delivery. We apologize for the inconvenience caused.

In the event of a return, the refund process will begin only after the product has been received, inspected & examined at our warehouse facility. Once the product is deemed eligible for a refund, the refund amount will be credited to your bank account or original payment method.

Once we initiate a refund, it will take approximately 7-10 business days for the amount to reflect in the original payment method. However, the time for refunds to your bank account will vary differently according to your bank's settlement policy. Please contact our support team for more information.

• Monitor your bank account as the settlement of inter-bank transactions may takes longer than expected.
• Contact your bank and have the transaction ID ready to share.
• In case you have yet to receive a refund, please contact our customer support team.

The customer can return a wrong, damaged, defective, or missing part / incomplete product. If the order is not delivered or lost in transit, a refund will be issued.

Please refer to the shipping policy and our customer service for further details.